What is a



Ebird?

eBird is a chat system that allows you to easily communicate with Worldmeetings. Thanks to eBird, all communication about a booking is in one place.

How can I send eBirds?

Are you a client and have questions about a booking or invoice? Then you can contact us via eBird. Log in and go to My File. Find your reservation and open it. Click on the "eBird" button. You will find it on the reservation screen.

Are you a location and want to send an eBird? Then log into the CMS tool and go to bookings, invoices and payments. There, find the booking or invoice it's about. Open it. A screen will open where you will find the "eBird" button. By clicking this button, you contact our service team.

How can I receive eBirds?

If we need information from you, we will send you an eBird. You will be notified of this via e-mail. The e-mail contains a link. Click on the link and log in. You will then go to My Dossier (for customers) or the CMS tool (for locations). There you can enter the information we currently need for a reservation or invoice

How does it work?

You have made a reservation via the booking tool. After that, we often need additional information from you. Think about equipment you want to use. Or food and drink requirements. Through eBird, it automatically asks you questions that are important for your booking. It also alerts you to the cancellation deadline, for example.

In addition, eBird is important for asking questions. Via eBird, you can use it to chat directly with our service team. They will deal with your query immediately. Calling is made unnecessary by eBird. In fact, it works faster to send an eBird than to call. Moreover, it is more efficient because all the information is in one place.

For locations

When an eBird is sent to your location you will receive a notification about this in the mail. After logging in with us, you will immediately see on the main screen the notification that an eBird is ready. When you open it you will immediately see an overview of all eBird chats. You can thus react to these eBirds.

Locations can also start an eBird chat themselves. This can be done in 2 ways.

• Questions about a reservation
  When a reservation is confirmed it is possible to send an eBird from the reservation. When you look up the reservation number in your bookings and open the reservation you will see the Start eBird chat button at the top right. This way, your question about the reservation will go straight to the right person.
• General questions
  If you have a general question not related to a reservation, you can send out a general eBird. This button can be found on the main screen under the heading Other.
  Mutations are also sent via eBird. If there is a change in, for example, a meeting, our service team will forward a mutation of this. You will also receive a notification of this in the mail.

Please note that sending out an eBird on optional bookings is not possible. Comments can be placed in the comments field of the offer.

Types of eBirds

When you send us an eBird, it arrives to us immediately. So we can start working on your request immediately. We send eBirds depending on the urgency: There are 3 types of eBirds we send:

• Normal eBirds are sent once a day at 6am.
• Prio eBirds are used for new requests. We send them out three times a day. As a result, you will have a faster response to your request.
• Speed eBirds are sent directly to you if the message cannot wait for the normal or prio eBird round.

eBird instead of e-mail

eBirds have replaced the many back-and-forth emails between client, Worldmeetings and venues. The eBird system puts communication about a booking in one place. For clients this is My Dossier, for venues the CMS tool.

So emailing is no longer necessary. We only send an email when a new eBird is ready for you. This email then also contains a link to your eBirds, so you can get to it quickly.